Consulting & Support

Whatever your accounting and payroll-related needs – we are here to assist!

With Us, You Are Always in the Best Hands

Jarvis Consulting Services is here to help – and we want your business software to run smoothly. We provide consulting and support to all our valued clients, existing and new, to keep your business running without any problems. Trust us to solve your accounting software, payroll software and ERP / Business Management Software challenges and keep your business running! Our consultants are well-experienced and qualified to resolve your challenges quickly and effectively.


We assist our clients from the scoping phase through setup, testing and go live, to “DO IT RIGHT”


We have a helpdesk to assist with simple questions telephonically, or our consultants can come to your premises (on-site) or work remotely with more advanced types of consulting.

Data Fixing:

For the occasions when you have an unplanned power outage or Eskom’s load shedding has created havoc with your financials.

Payroll Integration:

We can setup integration between Payroll and your Sage accounting software. If you need integration with Sage 200 Evolution, we can write an integration report for you, using SIC (Sage Intelligence Centre)

Forms Design:

We can format standard document layouts to give your unique look.

Report Writing:

Our consultants can write many Sage Intelligence Centre reports which are specific to your company. We have experienced report writers to design a report specific to your needs.


Need something specifically customized for your accounting software? Speak to us and we will customize it to your individual needs.

Expert support to keep your business running

On-site support is a service where we would send a consultant to your premises on a fixed monthly schedule or on an ad hoc basis. Our consultants are there to help with any issues that have been identified. If the consultant is on a fixed monthly visit, their duty will also include any proactive maintenance needed to keep things in order. Ad-hoc visits are usually done on a reaction basis, and involve a consultant being called out to assist with an immediate problem.

Booking your support:

Jarvis Consulting Services (as part of the Preferred Solutions group) has a national footprint with central Job Coordinators who specifically deal with assigning consultants to specific jobs. The coordinators will book the earliest available time with the consultant to visit you at your premises. Once the call is logged, our consultants will be able to come out and do the work needed. We also have an online booking form (Click Here to Request Support) which will go straight through to the relevant coordinator. All previously booked work takes preference so if a consultant is already booked with another client, they will need to complete that job first. If there is a consultant available, then help will be immediately available. Travel time will also need to be taken into consideration when booking a visit.

Support for smaller problems or over longer distances:

Remote support is especially helpful if our clients are situated far away and require immediate assistance. We can connect to our clients’ computers either with programs such as TeamViewer, anyDesk, or IceViewer. Remote support is a cost-effective way of receiving support as there is no travel charged, and we only spend the necessary amount of time fixing the problem at hand.

How to Get Remote Support

To get remote support, you either need to fill out the Request Support form or call our office. Our team will then assist you with your problem or schedule a suitable time with you to log in remotely to your computer to fix the problem. Should the problem not be able to be fixed remotely, the consultant will communicate this to you, and you can then agree to send out a consultant to sort out the problem on-site, where possible.



We offer you the best, by being the best

Our consultants write yearly exams to remain certified to support the various products. These exams cover new modules and functionality, as well as the new tax tables and SARS regulations and requirements.

We have an extensive in-house training program, which varies from onsite training (actual visits to clients), to simulated errors, issues, and problems. This ensures that we have a continuity plan in place, so that key skills are not resident in only a single resource, but rather shared amongst all our consultants.

We have a dedicated helpdesk (as part of the Preferred Solutions Group) to assist you with smaller, less urgent problems.

On-site and remote consulting for more urgent or serious problems/challenges requiring expert attention.



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